Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician
Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

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About this course

This course covers the following topics in order to prepare students for the Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician exam: Identifying cause of and resolving desktop application issues, identifying cause of and resolving networking issues, managing and maintaining systems that run Windows 7 client, supporting mobile users. and identifying cause of and resolving security issues.

Course Outline

Chapter 01 Installing, Upgrading, and Migrating to Windows 7

  •  1.1 Introduction To Exam 685 Windows 7 EnterpriseDesktop Support Technician
  •  1.2 Introduction To Installing Upgrading And Migrating ToWindows 7
  •  1.3 Windows 7 Pre Installation Requirements
  •  1.4 Installing Windows 7 Part 1
  •  1.5 Installing Windows 7 Part 2
  •  1.6 Installing Windows 7 Part 3
  •  1.7 Overview Of Image Based Installations Part 1
  •  1.8 Overview Of Image Based Installations Part 2
  •  1.9 Overview Of Image Based Installations Part 3
  •  1.10 Configuring Application Compatibility„
  •  1.11 Chapter 1 Summary

Chapter 02 Configuring Disks And Device Drivers

  •  2.1 Introduction To Configuring Disks And Device Drivers
  •  2.2 Managing And Maintaining Disks Part 1
  •  2.3 Managing And Maintaining Disks Part 2
  •  2.4 Managing And Maintaining Disks Part 3
  •  2.5 Installing And Configuring Device Drivers
  •  2.6 Chapter 2 Summary

Chapter 03 Configuring File Access And Printers

  •  3.1 Introduction To Configuring File Access And Printers
  •  3.2 Overview Of Authentication And Authorization
  •  3.3 Managing File Access Part 1
  •  3.4 Managing File Access Part 2
  •  3.5 Managing Shared Folders Part 1
  •  3.6 Managing Shared Folders Part 2
  •  3.7 Configuring File Compression
  •  3.8 Managing Printing
  • 3.9 Chapter 3 Summary

Chapter 04 Indentifying And Resolving Log on Problems

  •  4.1 Introduction To Indentifying And Resolving LogonProblems
  •  4.2 Understanding Authentication
  •  4.3 Managing Computer Accounts
  •  4.4 Additional Network Services Part 1
  •  4.5 Additional Network Services Part 2
  •  4.6 Troubleshooting User Properties
  •  4.7 Resolving Logon Issues
  •  4.8 Chapter 4 Summary

Chapter 05 Configuring Network Connectivity

  •  5.1 Introduction To Configure Network Connectivity
  •  5.2 Configuring TCPIP Connectivity Part 1
  •  5.3 Configuring TCPIP Connectivity Part 2
  •  5.4 Configuring TCPIP Connectivity Part 3
  •  5.5 Automatic IP Address Allocation
  •  5.6 Name Resolution
  •  5.7 Wireless Networking Part 1
  •  5.8 Wireless Networking Part 2
  •  5.9 Wireless Networking Part 3
  •  5.10 Chapter 5 Summary

Chapter 06 Troubleshooting Network Issues

  •  6.1 Introduction To Troubleshooting Network Issues
  •  6.2 Troubleshooting Network Connectivity Part 1
  •  6.3 Troubleshooting Network Connectivity Part 2
  • 6.4 Troubleshooting Network Connectivity Part 3
  • 6.5 Troubleshooting Name Resolution Part 1
  •  6.6 Troubleshooting Name Resolution Part 2
  •  6.7 Troubleshooting Name Resolution Part 3
  •  6.8 Troubleshooting Network Printing Part 1
  •  6.9 Troubleshooting Network Printing Part 2
  •  6.10 Troubleshooting Network Printing Part 3
  • 6.11 Chapter 6 Summary

Chapter 07 Mobile Computing And Remote Access

  •  7.1 Introduction To Mobile Computing And Remote Access
  •  7.2 Configuring Mobile Computer And Device Settings
  •  7.3 Using Remote Control Tools
  •  7.4 Configuring And Troubleshooting Remote Access Part 1
  •  7.5 Configuring And Troubleshooting Remote Access Part 2

Chapter 07 Mobile Computing And Remote Access Cont’d

  •  7.6 Configuring And Troubleshooting Remote Access Part 3
  •  7.7 Configuring And Troubleshooting Remote Access Part 4
  •  7.8 Configuring Branch Cache
  •  7.9 Chapter 7 Summary

Chapter 08 Securing Windows 7 Desktops

  •  8.1 IntroductionToSecuringWindows7Desktops
  •  8.2 OverviewOfSecurityManagementPart1
  •  8.3 OverviewOfSecurityManagementPart2
  •  8.4 OverviewOfSecurityManagementPart3
  • 8.5 UserAccountControl
  • 8.6 ApplicationRestrictionsPart1
  • 8.7 ApplicationRestrictionsPart2
  •  8.8 ConfiguringTheWindowsFirewallPart1
  • 8.9 ConfiguringTheWindowsFirewallPart2
  • 8.10 ConfiguringTheWindowsFirewallPart3
  •  8.11 ConfiguringTheWindowsFirewallPart4
  • 8.12 SecuringAndTroubleshootingInternetExplorerPart1
  • 8.13 SecuringAndTroubleshootingInternetExplorerPart2
  •  8.14 SecuringAndTroubleshootingInternetExplorerPart3
  • 8.15 SecuringAndTroubleshootingInternetExplorerPart4
  • 8.16 Chapter8Summary

Chapter 09 Optimizing And Troubleshooting Performance And Reliabilty

  •  9.1 IntroductionToOptimizingAndTroubleshootingPerformanceAndReliabilty
  •  9.2 OverviewOfPerformanceAndReliabilityToolsPart1
  •  9.3 OverviewOfPerformanceAndReliabilityToolsPart2
  • 9.4 OptimizingPerformancePart1
  • 9.5 OptimizingPerformancePart2
  •  9.6 DealingWithHardwareFailure
  •  9.7 Chapter9Summary

Chapter 10 Maintaining Windows 7 Desktops

  •  10.1 IntroductionToMaintainingWindows7Desktops
  •  10.2 TroubleshootingUtilitiesPart1
  •  10.3 TroubleshootingUtilitiesPart2
  •  10.4 TroubleshootingUtilitiesPart3
  •  10.5 TroubleshootingUtilitiesPart4
  •  10.6 BackingUpAndRestoringData
  •  10.7 UsingSystemRestore
  •  10.8 ConfiguringWindowsUpdate
  •  10.9 Chapter10Summary„
  • 10.10 Outro

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