Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

About this course

This course covers the following topics in order to prepare students for the Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician exam: Identifying cause of and resolving desktop application issues, identifying cause of and resolving networking issues, managing and maintaining systems that run Windows 7 client, supporting mobile users. and identifying cause of and resolving security issues.

Course Outline

Chapter 01 Installing, Upgrading, and Migrating to Windows 7

•  1.1 Introduction To Exam 685 Windows 7 EnterpriseDesktop Support Technician
•  1.2 Introduction To Installing Upgrading And Migrating ToWindows 7
•  1.3 Windows 7 Pre Installation Requirements
•  1.4 Installing Windows 7 Part 1
•  1.5 Installing Windows 7 Part 2
•  1.6 Installing Windows 7 Part 3
•  1.7 Overview Of Image Based Installations Part 1
•  1.8 Overview Of Image Based Installations Part 2
•  1.9 Overview Of Image Based Installations Part 3
•  1.10 Configuring Application Compatibility„
•  1.11 Chapter 1 Summary

Chapter 02 Configuring Disks And Device Drivers

•  2.1 Introduction To Configuring Disks And Device Drivers
•  2.2 Managing And Maintaining Disks Part 1
•  2.3 Managing And Maintaining Disks Part 2
•  2.4 Managing And Maintaining Disks Part 3
•  2.5 Installing And Configuring Device Drivers
•  2.6 Chapter 2 Summary

Chapter 03 Configuring File Access And Printers

•  3.1 Introduction To Configuring File Access And Printers
•  3.2 Overview Of Authentication And Authorization
•  3.3 Managing File Access Part 1
•  3.4 Managing File Access Part 2
•  3.5 Managing Shared Folders Part 1
•  3.6 Managing Shared Folders Part 2
•  3.7 Configuring File Compression
•  3.8 Managing Printing
• 3.9 Chapter 3 Summary

Chapter 04 Indentifying And Resolving Log on Problems

•  4.1 Introduction To Indentifying And Resolving LogonProblems
•  4.2 Understanding Authentication
•  4.3 Managing Computer Accounts
•  4.4 Additional Network Services Part 1
•  4.5 Additional Network Services Part 2
•  4.6 Troubleshooting User Properties
•  4.7 Resolving Logon Issues
•  4.8 Chapter 4 Summary

Chapter 05 Configuring Network Connectivity

•  5.1 Introduction To Configure Network Connectivity
•  5.2 Configuring TCPIP Connectivity Part 1
•  5.3 Configuring TCPIP Connectivity Part 2
•  5.4 Configuring TCPIP Connectivity Part 3
•  5.5 Automatic IP Address Allocation
•  5.6 Name Resolution
•  5.7 Wireless Networking Part 1
•  5.8 Wireless Networking Part 2
•  5.9 Wireless Networking Part 3
•  5.10 Chapter 5 Summary

Chapter 06 Troubleshooting Network Issues

•  6.1 Introduction To Troubleshooting Network Issues
•  6.2 Troubleshooting Network Connectivity Part 1
•  6.3 Troubleshooting Network Connectivity Part 2
• 6.4 Troubleshooting Network Connectivity Part 3
• 6.5 Troubleshooting Name Resolution Part 1
•  6.6 Troubleshooting Name Resolution Part 2
•  6.7 Troubleshooting Name Resolution Part 3
•  6.8 Troubleshooting Network Printing Part 1
•  6.9 Troubleshooting Network Printing Part 2
•  6.10 Troubleshooting Network Printing Part 3
• 6.11 Chapter 6 Summary

Chapter 07 Mobile Computing And Remote Access

•  7.1 Introduction To Mobile Computing And Remote Access
•  7.2 Configuring Mobile Computer And Device Settings
•  7.3 Using Remote Control Tools
•  7.4 Configuring And Troubleshooting Remote Access Part 1
•  7.5 Configuring And Troubleshooting Remote Access Part 2

Chapter 07 Mobile Computing And Remote Access Cont’d

•  7.6 Configuring And Troubleshooting Remote Access Part 3
•  7.7 Configuring And Troubleshooting Remote Access Part 4
•  7.8 Configuring Branch Cache
•  7.9 Chapter 7 Summary

Chapter 08 Securing Windows 7 Desktops

•  8.1 IntroductionToSecuringWindows7Desktops
•  8.2 OverviewOfSecurityManagementPart1
•  8.3 OverviewOfSecurityManagementPart2
•  8.4 OverviewOfSecurityManagementPart3
• 8.5 UserAccountControl
• 8.6 ApplicationRestrictionsPart1
• 8.7 ApplicationRestrictionsPart2
•  8.8 ConfiguringTheWindowsFirewallPart1
• 8.9 ConfiguringTheWindowsFirewallPart2
• 8.10 ConfiguringTheWindowsFirewallPart3
•  8.11 ConfiguringTheWindowsFirewallPart4
• 8.12 SecuringAndTroubleshootingInternetExplorerPart1
• 8.13 SecuringAndTroubleshootingInternetExplorerPart2
•  8.14 SecuringAndTroubleshootingInternetExplorerPart3
• 8.15 SecuringAndTroubleshootingInternetExplorerPart4
• 8.16 Chapter8Summary

Chapter 09 Optimizing And Troubleshooting Performance And Reliabilty

•  9.1 IntroductionToOptimizingAndTroubleshootingPerformanceAndReliabilty
•  9.2 OverviewOfPerformanceAndReliabilityToolsPart1
•  9.3 OverviewOfPerformanceAndReliabilityToolsPart2
• 9.4 OptimizingPerformancePart1
• 9.5 OptimizingPerformancePart2
•  9.6 DealingWithHardwareFailure
•  9.7 Chapter9Summary

Chapter 10 Maintaining Windows 7 Desktops

•  10.1 IntroductionToMaintainingWindows7Desktops
•  10.2 TroubleshootingUtilitiesPart1
•  10.3 TroubleshootingUtilitiesPart2
•  10.4 TroubleshootingUtilitiesPart3
•  10.5 TroubleshootingUtilitiesPart4
•  10.6 BackingUpAndRestoringData
•  10.7 UsingSystemRestore
•  10.8 ConfiguringWindowsUpdate
•  10.9 Chapter10Summary„
• 10.10 Outro

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